February 15, 2021 – Since its founding in 1855, TD Bank Group — the Toronto-Dominion Bank and its subsidiaries — has grown from a single-branch bank serving grain millers and merchants to the 6th largest bank in North America by branches. It is also the 8th largest bank in the United States based on assets, employs more than 90,000 people and serves over 26.5 million customers worldwide through 3 key business lines: Canadian Retail, U.S. Retail and Wholesale Banking.
The bank has also transformed from a finance company into a tech company and managed the cultural shift that occurs with any big transition. The company’s guiding philosophy is providing “Legendary Customer Service.” To support this principle, TD Bank is relying on Open Source tools, digital automation to improve customers’ experiences, added a Twitter chatbot into its communications and adopted Amazon’s Alexa devices to offer voice banking to customers, among other technology enhancements.
Learn why TD Bank Group joined OIN’s Open Source patent non-aggression community here.